E-mail Settings Help

The following walkthroughs will help you easily transition your email. Once you have your email client configured with the proper settings, you will be able to send and receive properly on our new and improved website hosting platform.

Please enter your name and email address below for a customized walk-through:


Check Existing Account Settings - Macintosh - Mail

Open Macintosh Mail.

Click on the 'Mail' menu and then click 'Preferences...'.

This will bring up the 'General' category.

Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Check for new mail':
    Change it to 'Every 15 minutes'

Click on the 'Accounts' category at the top.

This will show all your email accounts listed on the left hand list. Click on the problematic account and make sure the 'Account Information' tab is selected.

The settings of the selected account will appear in the right side. Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Email Address':
    Replace with: your_email@your_website_address.com
  • 'Full Name':
    Replace with: Your Name
  • 'Incoming Mail Server':
    Replace with: mail.your_website_address.com
  • 'User Name':
    Replace with: your_email.your_website_address.com
  • 'Password':
    The one you specified in your EasyMail Setup (8 characters maximum).

Once your settings look like the settings shown in this screenshot, click on the 'Server Settings...' button below 'Outgoing Mail Server (SMTP)' at the bottom of the screen.

The settings for your outgoing mail server (SMTP) are shown here. Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Outgoing Mail Server':
    Replace with: mail.your_website_address.com
  • 'Authentication':
    Change to 'Password'
  • 'User Name':
    Replace with: your_email.your_website_address.com
  • 'Password':
    The one you specified in your EasyMail Setup (8 characters maximum).

Click 'OK' to return to the main 'Account Information' screen. Click on the 'Advanced' tab for the account.

Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Remove copy from server after retrieving a message':
    Make sure this has a checkmark in the box and change the drop down menu to show 'Right away'

Close the 'Accounts' window and save any changes if it prompts you. You should now be able to send and receive email.


CANNOT SEND EMAIL?

If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 1025.

To do this:

Click on the 'Mail' menu > 'Preferences...' > 'Accounts' category > Highlight the account on the left list > 'Server Settings...' button below 'Outgoing Mail Server (SMTP)' at the bottom of the screen.

Change the 'Server port' from 25 to 1025.

Background Reasoning:

In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP's mail server. If that customer is going to spam, the idea is that they must use the ISP's mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP's mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 1025.

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