E-mail Settings Help

The following walkthroughs will help you easily transition your email. Once you have your email client configured with the proper settings, you will be able to send and receive properly on our new and improved website hosting platform.

Please enter your name and email address below for a customized walk-through:


Check Existing Account Settings - Macintosh - Netscape Communicator 4.8 - Netscape Messenger

      

Open Netscape Communicator 4.8. If the Netscape application chooser shows up, click on 'Inbox' like in the first screenshot. If it does not, in the bottom left corner, click the 'Inbox' icon (the one that looks like a letter). This will open up the Netscape Messenger application.

Click on the 'Edit' menu and then click 'Preferences...'.

This will bring up Netscape Preferences with the 'Mail & Newsgroups' category highlighted on the left.

Click the 'Identity' sub-category on the left.

Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Your name':
    Replace with: Your Name
  • 'Email address':
    Replace with: your_email@your_website_address.com

Please note: The 'Reply-to address' is not needed because if it is not specified, the reply will go to the 'EMail address' listed.

Click on the 'Mail Servers' sub-category on the left.

In the 'Incoming Mail Servers' listing, click on your mail server so that it is highlighted and then click the 'Edit...' button.

In the general tab, make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Server Name':
    Replace with: mail.your_website_address.com
  • 'Server Type'
    Make sure 'POP' is selected.
  • 'User Name':
    Replace with: your_email.your_website_address.com
  • 'Check for new messages every __ minutes':
    Put a checkmark in the box on the left and change the number to '15' minutes.

Click the 'POP' tab at the top.

Make sure that the box beside 'Leave messages on server' is NOT checked.

Click the OK button to get back to the 'Mail Servers' sub-category.

The settings for your 'Outgoing mail server' are shown here. Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Outgoing mail (SMTP) server':
    Replace with: mail.your_website_address.com
  • 'Outgoing mail server user name':
    Replace with: your_email.your_website_address.com
  • 'Use Secure Socket Layer (SSL) or TLS for outgoing messages':
    Put the dot in 'Never'.

Click 'OK' to return to the Netscape Messenger application and now you should be able to send and receive email.


CANNOT SEND EMAIL?

If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 1025.

To do this:

Click on the 'Edit' menu > 'Preferences...' > 'Mail Servers' sub-category on the left.

Change the 'Outgoing mail (SMTP) server' from 'Replace with: mail.your_website_address.com' to 'Replace with: mail.your_website_address.com' (eg. mail.test.com:1025).

Background Reasoning:

In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP's mail server. If that customer is going to spam, the idea is that they must use the ISP's mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP's mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 1025.

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