E-mail Settings Help

The following walkthroughs will help you easily transition your email. Once you have your email client configured with the proper settings, you will be able to send and receive properly on our new and improved website hosting platform.

Please enter your name and email address below for a customized walk-through:


Setup A New Account - Macintosh - Mail

Open Macintosh Mail.

If this is the first time you have started Mail, you will be promoted to enter in your email settings. If you have already been inside Mail, click on the 'Mail' menu > 'Preferences...' > 'Accounts' category > in the bottom left corner, click the '+' sign.

Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

  • 'Full Name':
    Replace with: Your Name
  • 'Email Address':
    Replace with: your_email@your_website_address.com
  • 'Incoming Mail Server':
    Replace with: mail.your_website_address.com
  • 'Account Type':
    POP
  • 'User Name':
    Replace with: your_email.your_website_address.com
  • 'Password':
    The one you specified in your EasyMail Setup (8 characters maximum).
  • 'Outgoing Mail Server (SMTP)':
    Replace with: mail.your_website_address.com

Click 'OK'

This will bring up the Import Mailboxes dialog box asking you if you wish to import mail from another email client. Click 'No' and it will open up the application fully and show you your 'Inbox', automatically doing a Send/Receive for email.

You should be able to send and receive email.


CANNOT SEND EMAIL?

If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 1025.

To do this:

Click on the 'Mail' menu > 'Preferences...' > 'Accounts' category > Highlight the account on the left list > 'Server Settings...' button below 'Outgoing Mail Server (SMTP)' at the bottom of the screen.

Change the 'Server port' from 25 to 1025.

Background Reasoning:

In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP's mail server. If that customer is going to spam, the idea is that they must use the ISP's mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP's mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 1025.

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