E-mail Settings Help

The following walkthroughs will help you easily transition your email. Once you have your email client configured with the proper settings, you will be able to send and receive properly on our new and improved website hosting platform.

Please enter your name and email address below for a customized walk-through:


Setup A New Account - Microsoft Outlook 2000 - Internet Only

Open Microsoft Outlook.

At this point, Outlook 2000 will open to the setup wizard to help you setup your email account.

Display Name

This is where you can choose what name will be displayed in the FROM area when you send an email. A good idea is to use your real name or business name (if this is a generic mailbox).

Replace with: Your Name

Click 'Next'.

Internet E-mail address

This is where you type in your email address.

Replace with: your_email@your_website_address.com

Click 'Next'.

E-mail Server Names

Make sure you have 'POP3' selected for the incoming mail server type.

'Incoming mail (POP3 or IMAP) server':
Replace with: mail.your_website_address.com

'Outgoing mail (SMTP) server':
Replace with: mail.your_website_address.com

Click 'Next'.

Internet Mail Logon

'Account Name':
Replace with: your_email.your_website_address.com

'Password':
The one you specified in your EasyMail Setup (8 characters maximum).

Click 'Next'.

Internet Connection

Put a dot in 'I will establish my Internet connection manually'.

Click 'Next'.

Congratulations

Click 'Finish'.

At this time, Outlook will build the Outlook Toolbar, and then open up your Inbox.

Go to the 'Tools' menu, click 'Accounts...'.

Click on the 'Mail' tab at the top. You should see your new account listed here. Select it and click 'Properties'.

Click the 'Servers' tab at the top.

At the bottom of the screen:

Outgoing Mail Server:
Put a checkmark beside 'My server requires authentication'

Click on the 'Settings...' button to the right.

Make sure the dot is in the first option, 'Use same settings as my incoming mail server' and click the 'OK' button.

 

Click the 'OK' button and then the 'Close' button and now you should be able to send and receive email.


CANNOT SEND EMAIL?

If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 1025.

To do this:

Click on 'Tools' > 'Accounts' > 'Mail' tab > Highlight the problematic account and click the 'Properties' button > 'Advanced' tab.

Change the 'Server Port Numbers' - 'Outgoing mail (SMTP)' from 25 to 1025.

Background Reasoning:

In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP's mail server. If that customer is going to spam, the idea is that they must use the ISP's mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP's mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 1025.

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