E-mail Settings Help

The following walkthroughs will help you easily transition your email. Once you have your email client configured with the proper settings, you will be able to send and receive properly on our new and improved website hosting platform.

Please enter your name and email address below for a customized walk-through:


Setup A New Account - Microsoft Windows Mail 6.0

Open Microsoft Windows Mail 6.0.

At the top of the page click on the 'Tools' menu and then select 'Accounts...'.

> Tools> Accounts

Click on the 'Add' button.

Select the account type 'Email Account' and click 'Next.'

Your Name

This is where you can choose what name will be displayed in the FROM area when you send an email. A good idea is to use your real name or business name (if this is a generic mailbox).

eg. John Smith


Click 'Next.'

Internet E-mail address

This is where you type in your email address.


eg. john@test.com


Click 'Next.'

E-mail Server Names

Make sure you have 'POP3' selected for the incoming mail server type.

'Incoming mail (POP3, IMAP, or HTTP) server':

mail.domain.tld (eg. mail.test.com)

'Outgoing mail (SMTP) server':

mail.domain.tld (eg. mail.test.com)

Check box for 'My outgoing server requires authentication'


Click 'Next.'

Internet Mail Logon


'Account Name':

email.domain.tld (eg. john.test.com NOT john@test.com)


'Password':

The one you specified in your EasyMail Setup (8 characters maximum).


Click 'Next.'

Congratulations


Click 'Finish.'

If you are not there already, please go to the 'Tools' menu, click 'Accounts...'  You should see your new account listed here. Select it and click b

> Tools > Accounts > Properties


CANNOT SEND EMAIL?

If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 1025.

To do this:

Click on the 'Edit' menu > 'Preferences...' > 'Mail Servers' sub-category on the left.

Change the 'Outgoing mail (SMTP) server' from 'Replace with: mail.your_website_address.com' to 'Replace with: mail.your_website_address.com:1025'.

Background Reasoning:

In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP's mail server. If that customer is going to spam, the idea is that they must use the ISP's mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP's mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 1025.

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